Warranty of Goods/Services

All our goods/services will serve their intended functions.

Terms of Warranty

All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.

Prices

All our prices are nett. No discounts will be given unless during monthly promotions.

Delivery services

Delivery fees may be imposed for any delivery within Singapore. Where delivery fees are applicable, it will be clearly stated in our quotations and invoices. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.

Payment Processing

We only accept Cheque and Cash payments for offline transactions, and VISA for online transactions.

We ensure accuracy in our billing as all our online transactions are automatically processed.

Cancellation of Orders

We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.

We will not entertain any cancellations once the order is confirmed and submitted by the customer.

Confirmation of Orders

We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of an electronicorder. If items ordered are unavailable, a message will be sent to the customer for further action.

Exchange & Refunds

All our goods sold are non-exchangeable and non-refundable.

Feedback

We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: +65 6325 2258, Fax: +65 6324 0116.

 

Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

 

BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road , #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg