MDaemon Technologies has been providing email and email security software for almost two decades.

There are very few companies today that have the same level of expertise of email technology. As a developer, MDaemon Technologies is uniquely positioned to quickly bring features to your business, as well as respond to your needs or new feature requests.

While we have traditionally offered software only, we understand some customers want their email managed as a service and we have partnered with Biz-Era to extend our reach to customers. As a global provider of email and email security products to a global customer base of small-to-medium businesses, we have the expertise to offer unparalleled service and support to our customers.

There are a number of factors that Microsoft does not advertise in its marketing message to customers that are well documented on a Number of IT boards and websites:

Migration
Microsoft customers have to pay a third party to migrate their email, contacts, calendar, notes, and tasks. This migration can average 3-5 hrs per mailbox at an average of $150/hr. MDaemon Technologies provides migration services at an affordable rate and if you are currently using MDaemon, migration is a quick and seamless process.

Cost and Flexibility
Microsoft 365 plans aren’t as cheap as you think. Most customers fall into either the $12.50 or $20.00/month/user package (these are the plans that entitle a user to desktop versions of Office). If you have a need for archiving or data protection (ie Legal Hold or Data Loss Prevention), you pay $20.00/user/month. Microsoft 365 requires every user to be on the same plan. So, executive "power users" that have more expensive Microsoft 365 feature needs will force the entire organization to pay the higher rate. MDaemon Hosted Email is $5.00/user/month plus $2.00/user/month for each user you add Outlook/ActiveSync support to.

Privacy
Microsoft cannot guarantee where your data will reside. MDaemon Technologies will tell you where your data is and it stays private with you.

Support
One of the biggest complaints from Microsoft 365 customers on IT community websites or performance sites like www.downdetector.com is the slow or unhelpful support from Microsoft. MDaemon Technologies built its business on listening to its customers. You can rest assured that you will not be thrown into queue of one of the largest companies in the US hoping to get your issue resolved in a timely fashion.

MDaemon Technologies' hosted server infrastructure is housed in the data-center(s) of our strategic infrastructure partner(s).

The physical location of your mail server will depend on your geoographic location.

Servers will be running on an industry standard, high availability platform.

The service itself has many layers, including site-to-site server replication and redundant multi-destination backups on a scheduled basis.

Our support includes a variety of tools to help you.

Direct, and priority contact with one of our support engineers via phone, chat, or email Monday through Friday, 9AM to 5PM SGT (UTC +8).
Full web access to our in-depth knowledge article database.

MDaemon Technologies hosting services are billed on a monthly basis.

Invoices are processed at the beginning (pre-payment) of each billing period. Each individual service under your account will be billed on the anniversary of date of which it became active (the service date), and will renew each month on the anniversary of the service date.

Credit Card.

A valid credit card must be on file, and will be billed automatically at the beginning of each billing period.

Yes. MDaemon Hosting supports (the service is available for an additional fee) the latest version of Microsoft Exchange ActiveSync.

ActiveSync provides the highest level of integration for the latest mobile devices, including iPhone / iPad, BlackBerry 10, Android, Windows Mobile / Windows Phone, and most other device platforms.
ActiveSync provides native synchronization of a user's default and shared email, calendar, contacts, and tasks data between the MDaemon server, MDaemon Webmail or Outlook (using the Outlook Connector plug-in) account and an ActiveSync capable device.

No problem.

You have access to your account portal where you can adjust the number of users and your billing is then easily adjusted.

Of course!

And we also offer individual spam quarantine reports delivered directly to the user's inbox for an easy way to manage email delivery.

Yes.

We can provide easy to follow instructions or even take care of it for you for a small service fee.

No.

Sending spam or bulk email is prohibited in our terms and conditions. Any accounts found to be sending spam and/or bulk email will be disabled.